Croco Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Croco Casino website, games, services and related account features. By visiting the platform, creating an account or using any service, you confirm that you have read and understood these terms.

These terms form a binding agreement between you and Croco Casino. They should be read together with any game rules, promotional terms, privacy information and other notices displayed on the website. If you do not agree with them, you must not use the platform.

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Agreeing to These Terms

By registering with Croco Casino or continuing to use the website, you accept these Terms and Conditions. Where a specific game, promotion or payment service has additional rules, those rules also apply to the relevant activity. If there is an inconsistency, the specific terms may take priority for that activity.

You are responsible for reviewing the current version of these terms before using the services. Croco Casino may require confirmation of acceptance when material changes are introduced. Continued use after an update means that you accept the revised terms.

Who May Use the Service

Access to Croco Casino is limited to individuals who are at least 18 years old. You must also be legally permitted to access and use online casino services in the place where you are located. It is your responsibility to check the rules that apply to you.

We do not knowingly permit anyone under the minimum age to register, deposit, play or claim a reward. If you are using the platform on behalf of another person or organisation, you must have authority to do so and remain responsible for compliance with these terms.

Creating Your Account

Only one personal account may be created unless Croco Casino has expressly approved another arrangement. Registration information must be accurate, complete and kept up to date. You must not use a false identity, another person's details or information that could mislead the casino.

Your login credentials are private. You must take reasonable steps to protect them and should notify Croco Casino promptly if you suspect unauthorised access. Activity carried out through your account may be treated as activity authorised by you unless you have reported a security concern without undue delay.

• Do not share your password or allow another person to use your account.
• Do not create duplicate accounts to obtain an unfair advantage.
• Keep your contact, payment and identification information current.

Identity and Account Checks

Croco Casino may conduct identity, age, location, payment and security checks at registration or at any later stage. You may be asked to provide documents or information that reasonably supports the details associated with your account.

Documents must be genuine, current and legible. Processing a transaction or allowing temporary access does not mean that verification has been completed. Withdrawals, bonuses or account activity may remain subject to satisfactory checks. If requested information is not provided, access may be restricted until the matter is resolved.

Making Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Croco Casino may reject, reverse or review a payment where ownership, source or validity cannot be established. You should confirm the available methods, limits and any applicable conditions before depositing.

Funds intended for gaming should be deposited only after considering your personal budget. A deposit is not a guarantee of winnings. You remain responsible for checking transaction details before confirming a payment and for any charges applied by your bank or payment provider.

Where a payment is reversed, disputed or returned, Croco Casino may suspend related account activity and recover any resulting balance shortfall. Suspicious or irregular transactions may be reviewed in accordance with applicable requirements and internal controls.

Receiving Withdrawals

You may request a withdrawal of eligible funds through the methods made available on the website. Croco Casino may require completion of verification before releasing funds and may return funds through the original payment method where appropriate.

Withdrawal requests can be reviewed for compliance with these terms, promotional rules, anti-fraud controls and payment provider requirements. Processing times may vary according to the chosen method, the information supplied and the need for additional checks. You are responsible for entering correct payment details.

Funds that are subject to a genuine dispute, chargeback, bonus condition or other unresolved issue may not be available for withdrawal until the issue has been settled. Croco Casino may cancel or adjust a transaction where an obvious technical or administrative error has occurred.

Promotions and Bonus Offers

Bonuses, free spins and other promotional benefits are offered subject to the terms displayed with each offer. Those terms may specify eligibility, qualifying deposits, wagering requirements, expiry dates, game restrictions, maximum conversions or withdrawal limits.

Unless the relevant promotion says otherwise, only one offer may be used for the same qualifying activity. Croco Casino may remove a promotional benefit where it was obtained through multiple accounts, misleading information, prohibited conduct or a technical error. Any remaining balance may be reviewed if the underlying offer is cancelled.

You should read the full conditions before opting into a promotion. A bonus is not cash until all applicable requirements have been satisfied, and promotional balances may be forfeited when an account is closed for a breach of these terms.

Using the Website Properly

You may use Croco Casino only for lawful personal entertainment and in accordance with these terms. You must operate the website honestly, avoid conduct that could interfere with other users and follow the instructions provided for games, payments and account management.

You are responsible for your own equipment, internet connection, software and security settings. Croco Casino does not guarantee that the website will always be available, uninterrupted or free from errors, although reasonable steps may be taken to maintain reliable service.

Conduct That Is Not Allowed

The following activities are prohibited:

• Using the service while under 18 or helping another person under 18 to use it.
• Providing inaccurate information or using another person's identity or payment method without authority.
• Operating more than one account without prior written approval.
• Using software, bots, scripts, automated systems or other tools to obtain an improper advantage.
• Exploiting faults, delays, vulnerabilities or incorrect game results.
• Attempting to manipulate games, promotions, payments, account controls or other users.
• Using funds connected with fraud, unlawful activity or unauthorised transactions.
• Interfering with the website, bypassing security controls or introducing malicious code.

Where prohibited conduct is suspected, Croco Casino may investigate, retain relevant records, void affected activity and take other action permitted by these terms.

Ownership of Site Materials

The website, its design, branding, text, graphics, software, game presentation and other materials are owned by or licensed to Croco Casino or the relevant rights holders. They are protected by applicable intellectual property rules and may not be copied, modified, distributed or commercially exploited without permission.

Your use of the platform gives you a limited, personal and non-transferable right to access the services. It does not transfer ownership of any website content, trademark, software or other material to you.

Limits of Responsibility

To the extent permitted by applicable law, Croco Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment networks, device failures, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect account credentials.

Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited. You should use the platform at your own discretion and accept that gambling involves the risk of losing money. Croco Casino does not promise that you will win or recover losses.

When Accounts May Be Restricted

Croco Casino may suspend, limit or close an account where it reasonably considers that these terms have been breached, verification has not been completed, activity presents a security or payment risk, or continued access may conflict with responsible gambling controls or applicable obligations.

During a review, deposits, withdrawals, games and promotional activity may be paused. Where appropriate, you may be asked to provide further information. If an account is closed, any valid remaining balance may be dealt with after deductions or adjustments that are properly due under these terms, subject to applicable law.

Handling Personal Information

Personal information is collected and used to provide services, maintain accounts, process transactions, verify users, prevent fraud, support responsible gambling and meet relevant operational needs. Information may be shared with payment providers, verification services, technology providers or other parties where necessary for these purposes.

Further details about collection, use, storage and user rights are set out in the Croco Casino Privacy Policy. You should review that policy before registering and keep your account information accurate so that communications and checks can be completed correctly.

Safer Gambling Expectations

Gambling should be treated as entertainment, not as a way to earn income or resolve financial difficulties. Set a budget before playing, do not chase losses and never gamble with money needed for essential expenses. Taking regular breaks can help you keep your activity under control.

• Use available deposit, loss, wagering or session controls where offered.
• Stop playing if gambling is affecting your finances, work, relationships or wellbeing.
• Do not gamble when impaired by alcohol, medication or other substances.
• Contact Croco Casino if you need help applying an account restriction or break.

Croco Casino may apply additional safeguards when account activity indicates a potential concern. These measures are intended to support safer use and may affect access to deposits, games or promotions.

Changes to These Conditions

Croco Casino may revise these Terms and Conditions to reflect changes to the service, payment processes, security measures, promotions or applicable obligations. The updated version will be made available on the website, with the effective date shown where appropriate.

Changes will not normally affect transactions or promotional activity that has already been completed, unless adjustment is required to correct an error or comply with applicable requirements. If you do not accept a revision, you must stop using the service and may request account closure.

How to Contact Croco Casino

For questions about these terms, account access, verification, payments, withdrawals or responsible gambling tools, contact Croco Casino at [email protected]. Please provide enough information for your account or query to be identified, but do not send your password or complete payment credentials.

We may ask for additional information before discussing account-specific matters. These terms remain effective for any period during which you use the platform and for provisions that are intended to continue after account closure.

Last updated: 4 September 2026